About Us

Brooks Hilliard CMC CCP, has been a computer industry professional since the mid-1960s, starting as a software developer, and later moving into marketing and general management positions with computer software and hardware companies. He formed Business Automation Associates in 1980, with the intention of consulting to businesses on the selection of computer systems and software. Since founding the firm, Mr. Hilliard has been done more than 200 information technology consulting assignments of this type.

Mr. Hilliard’s first expert assignment took place in 1983, when he was engaged by a law firm for a construction company that was considering suing its system provider. After investigating the circumstances, Mr. Hilliard advised against litigation. Since that time he has been engaged as a testifying and/or consulting expert in more than 90 lawsuits and has testified more than 50 times in courts, arbitration hearings and depositions.

  • Mr. Hilliard’s professional biography describes his computer business, information technology consulting and expert qualifications.
  • Because of his long record of computer industry experience, Brooks Hilliard is able to assemble teams of experts with complimentary areas of expertise, when professional associates are needed to address different areas of an engagement.
  • Mr. Hilliard’s expert witness clients have included law firms ranging from local firms in cities throughout the United States to large international firms with offices throughout the world.
  • Brooks Hilliard is one of fewer than 15 consultants in the world who hold certifications from both the Institute of Management Consultants (IMC) and the Institute for the Certification of Computer Professionals (ICCP), the most widely recognized independent international certifying bodies for professionals in both fields.

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Business Automation has been engaged in more than 50 suits between computer and software vendors and their customers, including engagements by both vendors’ and customers’ law firms.

Areas of expertise

Brooks Hilliard has been qualified as an expert on software defects, computer hardware defects and flawed computer system implementation, including matters related to all types of business software. He has also worked as an expert in patent and trade secret litigation.

Law firm clients

Business Automation has been engaged by several of the country’s largest law firms, as well as local firms throughout the United States.

Expert experience

Brooks Hilliard has been a consulting and/or testifying expert in more than 90 computer and software-related cases in more than 30 states.  He has been qualified to testify in both state and federal jurisdictions.


Fewer than 15 consultants in the world
have been awarded both the Certified Management Consultant™ (CMC®)
and the Certified Computing Professional (CCP) designations.

Team of Experts

Business Automation has Associates specializing in Software Quality, Call Center management and Systems, Software Project Management, Software Development, Computer Forensics, and Telecommunications systems and networks.