ERP Software Expert Witness Services
Are you dealing with an ERP software failure and need an expert witness?
Today’s complex business systems such as Enterprise Resource Planning (ERP) software can fail, and when they do it can result in significant financial losses to a company. In such cases, careful and impartial analysis, forensic investigation and courtroom expert witness testimony can help answer your tough questions.
Brooks Hilliard has extensive experience as an ERP expert witness providing consulting and courtroom testimony services for cases involving expensive business-oriented software systems such as:
- Enterprise Resource Planning (ERP) software,
- Supply Chain Management (SCM), and
- Customer Relationship Management (CRM) applications.
He has been a consulting and/or testifying expert in nearly 100 cases involving computer systems alleged to have software defects, faulty operation, and/or defective performance. He has been engaged for counsel by both software users and vendors for assignments involving some of the industry’s largest software developers.
Problems We Address:
- Allegations of negligence
- Inadequate testing
- Flawed development
- Deficient implementation services below minimum industry standards
- Ineffective or nonexistent software quality control
- Lack of service/support
- Reliability or performance below minimum industry standards.
Our Courtroom Trial Engagements Include:
- Testified for a Regional Wholesale Construction Products Distributor that was sold a manufacturing ERP/SCM software system which FAILED to perform crucial product distribution functions including multi-warehouse inventory management, over-the-counter sales, etc. (favorable jury verdict).
- Testified for a major Developer of ERP software regarding its culpability for an unsuccessful software implementation done by a third party (favorable jury verdict).
- Testified for a Manufacturer of Medical Products against a major ERP software developer regarding a version of its software that was represented as having been fully operational and tested, but was so DEFECTIVE and UNRELIABLE that it was ultimately withdrawn from the market (favorable arbitration decision).
- Testified for a Developer of ERP software for Process Manufacturers regarding collection of implementation fees after its customer changed its requirements multiple times during the implementation process (deposition testimony, awaiting arbitration decision).
- Testified for a Maintenance Management Software Developer relating to a service management software system that passed all buyer-specified acceptance tests but the BUYER REFUSED PAYMENT (settled favorably after deposition).
- Testified for an Electronics Manufacturer against a major ERP software developer and its implementation firm, relating to manufacturing software that FAILED to maintain accurate inventory records and failed to comply with Generally Accepted Accounting Principles (settled favorably during arbitration hearing).
- Testified for a Hospital Administration Software Developer alleged to have delivered faulty record-keeping software (settled favorably after deposition).
- Testified for a Truck Dealership against a major ERP software developer regarding software that was represented as being “fully integrated,” but showed obvious software DEFECTS when passing critical data between its own modules (settled favorably after deposition).
- Testified for a major ERP software developer regarding the implementation of its software for a state government regarding issues resulting from a change in the contracting agency and subsequent overhaul of the functionality requirements (settled after deposition testimony).
- Produced expert witness reports and testified in court about several matters (on both sides) relating to problems allegedly caused by (a) FAULTY conversion of ERP software from one operating system to another, and (b) development of DEFECTIVE web-based functionality.
Why Retain Brooks Hilliard as Your Software Expert Witness:
Extensive Computer Software Experience:
With more than 40 years of experience in the computer industry, Brooks Hilliard CMC® CCP is the only actively practicing expert witness in the world who is both a Certified Management Consultant™ (CMC), an International Standards Organization ISO/IEC 17024:2003 accredited certification, and a Certified Computing Professional (CCP). This means Brooks knows the intricate details of how intricate computer and software systems work and is qualified to give you the answers you need for your software case.
Extensive Expert Witness Testimony Experience:
Mr. Hilliard has been engaged and testified in nearly 100 cases involving manufacturing, distribution, publishing/media, professional services and government, as well as applications in a wide variety of other industries. Issues covered includes software and/or system installation, implementation, customization and modification (particularly for ERP and CRM software), as well as project management, support and other services provided by software firms and independent contractors. Whatever your case, Mr. Hilliard knows how to provide you with the expert witness analysis, investigation and testimony you need to win your case.
An Expert in Courtroom Trial Preparation:
Mr. Hilliard knows now to prepare expert witness reports and testimonies to WIN your case. His reports and testimonies have included review of actions by software developer, implementation partner and software licensee; review of electronic discovery; production of opinion letters and affidavits; assistance in case strategy; preparation of interrogatories and deposition questions; deposition testimony, trial testimony and assistance in settlement negotiations, and more.
Get the software expert witness help from a seasoned professional: Brooks Hilliard.
Call Brooks Hilliard at (602) 264-9263
If you have questions about computer systems having software defects, faulty operation, and/or defective performance, you need answers to your tough questions.
Call Brooks Hilliard at (602) 264-9263 for your free consultation.
Attorney references and case captions are available on request.
I look forward to talking with you. ~ Brooks Hilliard