CRM Software Expert Witness Services

Are you experiencing a CRM software failure and need an expert witness?

Business systems such as Customer Relationship Management (CRM) software are complex and can fail. When they do it can result in BIG financial losses to your company. If this has happened to you or someone you know, a careful and impartial analysis, forensic investigation and courtroom expert witness testimony can help you answer tough questions.

Brooks Hilliard has decades of experience as a CRM expert witness and can provide you with consulting and courtroom testimony services for cases involving expensive business-oriented software systems such as:

  • Customer Relationship Management (CRM) software,
  • Enterprise Resource Planning (ERP) applications,
  • Supply Chain Management (SCM) software,
  • and many others.

Mr. Hilliard has been a consulting and testifying expert in nearly 100 cases involving computer systems alleged to have:

  • software defects,
  • faulty operation,
  • defective performance.
  • fraud and/or misrepresentation,
  • allegations of negligence,
  • inadequate testing,
  • flawed development and/or poor software quality control,
  • reliability or performance below minimum industry standards,
  • lack of service/support.

If YOU are experiencing any of the above, you need careful and impartial analysis, forensic investigation and courtroom expert witness testimony to give you answers to your tough questions.

Mr. Hilliard has been engaged for counsel by both software users and vendors for assignments involving some of the industry’s largest software developers.

Case Example / Success Story:

In his last CRM case he produced an expert witness report for a Medical Claims Administrator relating to a CRM software package developed by one of the world’s largest ERP/CRM developers that failed to perform as represented and “crashed” several times per day. The case was settled after submission of Mr. Hilliard’s expert report, with a with a favorable payment to the plaintiff (the CRM software licensee). This allowed the Claims Administrator (represented by Mr. Hilliard’s law firm client) to move on to another CRM solution that worked properly and provided efficient customer relations.

Why People Use Brooks Hilliard as their Software Expert Witness:

Extensive Software Experience:

With over 40 years of experience in the computer industry, Brooks Hilliard CMC® CCP is the only actively practicing expert witness in the world who…

  1. Is a Certified Management Consultant™ (CMC),
  2. and an International Standards Organization ISO/IEC 17024:2003 accredited certification,
  3. and a Certified Computing Professional (CCP).

This means Mr. Hilliard knows the intricate details of how complex software programs work and is qualified to give you the answers you need for winning your case.

Extensive Expert Witness and Testimony Experience:

Mr. Hilliard has been engaged for and testified in nearly 100 court cases involving software applications in a wide variety of industries. Issues covered includes software and/or system installation, implementation, customization and modification (particularly for CRM and ERP software), as well as project management, support and other services provided by software firms and independent contractors. Whatever your case, Mr. Hilliard knows how to provide you with the expert witness analysis, investigation and testimony you need to win your case.

An Expert in Preparing for Courtroom Trials:

Mr. Hilliard knows now to review your case and prepare your expert witness reports and testimonies to help you WIN. His reports and testimonies have included review of actions by software developer, implementation partner and software licensee; review of electronic discovery; assistance in case strategy; preparation of interrogatories and deposition questions; production of opinion letters and affidavits; deposition testimony, trial testimony and assistance in settlement negotiations, and more.

Get the software expert witness help from a seasoned professional: Brooks Hilliard.

Free Consultation
Call Brooks Hilliard at (602) 264-9263

If you have questions about computer systems having software defects, faulty operation, and/or defective performance, you need answers to your tough questions.

Call Brooks Hilliard at (602) 264-9263 for your free consultation.

Attorney references and case captions are available on request.

I look forward to talking with you. ~ Brooks Hilliard