ERP, SCM, & CRM Software Expert Witness: Software/System Defects and Failures

Brooks Hilliard has completed more than 200 consulting engagements relating to the selection and implementation of ERP, CRM, SCM and other business-related applications.  His ERP expert witness (and ERP-related) engagements have included matters dealing with system reliability, software defects and system implementation for all of the following types of systems:

  • Enterprise Requirements Planning (ERP)
  • Supply Chain management (SCM)
  • Customer Relationship Management (CRM)
  • Manufacturing
  • Distribution
  • Service (including professional services)
  • Human Relations
  • Government and not-for-profit administration
  • And other business-related applications.

See the software and system defects and/or implementation failures pages for brief descriptions for some of Mr. Hilliard’s cases.

Business Automation also provides information technology and management consulting services to business, government and not-for-profit enterprises.

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Business Automation has been engaged in more than 50 suits between computer and software vendors and their customers, including engagements by both vendors’ and customers’ law firms.

Areas of expertise

Brooks Hilliard has been qualified as an expert on software defects, computer hardware defects and flawed computer system implementation, including matters related to all types of business software. He has also worked as an expert in patent and trade secret litigation.

Law firm clients

Business Automation has been engaged by several of the country’s largest law firms, as well as local firms throughout the United States.

Expert experience

Brooks Hilliard has been a consulting and/or testifying expert in more than 90 computer and software-related cases in more than 30 states.  He has been qualified to testify in both state and federal jurisdictions.


Fewer than 15 consultants in the world
have been awarded both the Certified Management Consultant™ (CMC®)
and the Certified Computing Professional (CCP) designations.

Team of Experts

Business Automation has Associates specializing in Software Quality, Call Center management and Systems, Software Project Management, Software Development, Computer Forensics, and Telecommunications systems and networks.