Leslie Williams

Leslie H. Williams is an independent consultant  and an Associate Consultant with Business Automation, specializing in telecommunications systems and networks. She has over twenty years of telecommunications industry experience. Prior to entering the consulting field in 1991, Ms. Williams spent over ten years working for major telecommunications vendors.

Ms. Williams’ primary experience in the telecommunications industry has been in the areas of large PBX system design, project management, end-user training and system programming. In this capacity she has been responsible for installations of up to 12,000 lines, including preparation of architectural blue prints and development of a system database. In addition, Ms. Williams has gained substantial experience in voice processing systems, voice/data integration, call accounting systems and incoming call centers. She is also an active member of the Society of Telecommunications Consultants.

Ms. Williams has been responsible for several engagements with Business Automation including projects which involved design and analysis of private line long distance networks, implementation of data and voice circuits connecting multiple sites for various corporations, review and analysis of telecommunications products and services and the review and selection of PBX equipment.

In addition to her expertise in the area of database design and system implementation, Ms. Williams has developed and presented customized seminars in telephone etiquette and procedures.

Ms. Williams is a graduate of Arizona State University with a B.S. degree in Communication Disorders. A native Arizonan, Ms. Williams resides with her husband and two children in Phoenix, Arizona.



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Unbiased

Business Automation has been engaged in more than 50 suits between computer and software vendors and their customers, including engagements by both vendors’ and customers’ law firms.


Areas of expertise

Brooks Hilliard has been qualified as an expert on software defects, computer hardware defects and flawed computer system implementation, including matters related to all types of business software. He has also worked as an expert in patent and trade secret litigation.


Law firm clients

Business Automation has been engaged by several of the country’s largest law firms, as well as local firms throughout the United States.


Expert experience

Brooks Hilliard has been a consulting and/or testifying expert in more than 90 computer and software-related cases in more than 30 states.  He has been qualified to testify in both state and federal jurisdictions.


Certification

Fewer than 15 consultants in the world
have been awarded both the Certified Management Consultant™ (CMC®)
and the Certified Computing Professional (CCP) designations.


Team of Experts

Business Automation has Associates specializing in Software Quality, Call Center management and Systems, Software Project Management, Software Development, Computer Forensics, and Telecommunications systems and networks.