Hank Ganster

Hank Ganster is an independent technology advisor and consultant, specializing in the utilization of outsourced and cloud-based services for business applications and infrastructure systems, as well as traditional managed services. He has over thirty years of diverse industry and management experience centered around business systems and services, including over ten years working as an engagement manager for a global information technology consulting, services and outsourcing provider.

Mr. Ganster’s experience includes managing the business end of several complex, multi-year, multi-million dollar infrastructure outsourcing and managed services (including service level agreement management) engagements. These engagements included prime contractor roles with large clients, including multiple engagements in the manufacturing and transportation industries where his primary responsibility was to manage (decrease) costs while maintaining or improving service levels by reviewing outages and incidents, analyzing availability and performance, and forecasting capacity.

In addition to Mr. Ganster’s diverse industry and management experience, his primary areas of expertise include developing, negotiating and resolving issues related to master services agreements, consulting agreements, statements of work, services level agreements, and change orders for:

  • System optimization services, including service level management, financial management, capacity management, system availability management, service continuity and recovery, workforce management, security management, infrastructure engineering and facilities management
  • I.T. support services, including service desk management, incident (i.e., disaster) management and problem resolution
  • I.T. operations consulting, including system administration, security administration, directory services administration, network administration, services monitoring and control, storage management and job scheduling
  • Information Technology management consulting, including change management, configuration management, and software development release management

Mr. Ganster’s educational background includes an M.B.A. from the University of Arizona and a Bachelor of Science degree in Business Administration, also from the University of Arizona. Born and raised in Harrisburg, Pennsylvania, Mr. Ganster has also lived in Yuma and Tucson, Arizona as well as Huntington and White Plains, New York, and now resides with his wife in Scottsdale, Arizona.

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Business Automation has been engaged in more than 50 suits between computer and software vendors and their customers, including engagements by both vendors’ and customers’ law firms.

Areas of expertise

Brooks Hilliard has been qualified as an expert on software defects, computer hardware defects and flawed computer system implementation, including matters related to all types of business software. He has also worked as an expert in patent and trade secret litigation.

Law firm clients

Business Automation has been engaged by several of the country’s largest law firms, as well as local firms throughout the United States.

Expert experience

Brooks Hilliard has been a consulting and/or testifying expert in more than 90 computer and software-related cases in more than 30 states.  He has been qualified to testify in both state and federal jurisdictions.


Fewer than 15 consultants in the world
have been awarded both the Certified Management Consultant™ (CMC®)
and the Certified Computing Professional (CCP) designations.

Team of Experts

Business Automation has Associates specializing in Software Quality, Call Center management and Systems, Software Project Management, Software Development, Computer Forensics, and Telecommunications systems and networks.